This book introduces an action plan for improving warehouses to best-in-class level.Why do some distribution centers have excellent performance while others struggle? Highly Competitive Warehouse Management unravels the secrets of those best-in-class operations and shows how they create a competitive advantage for their entire company.With the accompanying Warehouse Maturity Scan, distribution center and supply chain management will also have a tool to analyze the current state of their operations. Based on these results, the author provides a systematic yet flexible action plan for improvement, which involves human behavior, process redesign, warehouse management systems and supply chain alignment.