Many people experience aggressive and intimidating behavior in their work situation. This finds place at all levels, from customers and suppliers to executives and colleagues. It ranges from petty harassment and insults to threats and violent behavior.In order to function properly, it is important to feel safe and familiar during your work. If you are dealing with aggression, chances are that you no longer feel safe. When annoying and aggressive behavior occurs more often, it has an effect on the atmosphere and the work and that is often a reason for calling in sick or, even worse, for dismissal. This book will teach you how to deal with agression by giving you lots of tips and tricks that you could use in situations of discussion.