We hope, and want, to inspire those who are in the domain of Human Resources and aspiring to develop Shared Service Centers.November 3th, 2009. Kirkman Company gathered with a group of HR - Shared Service Centre experts to share pragmatic insights on HR-Shared Service Centers (HR SSC). They all want to boost and rethink the existing business models in their field of expertise. Their open mindset, broad experience and aspiration to contribute to the development of the HR profession, has led to the realization of the HR Shared Service Center Visionary Club. This book clusters knowledge and experience, dos and don'ts and practical advice. These are the lessons learned. We wrote them down so that you can develop a successful HR-SSC. Each thematic chapter, written by five HR (SSC) directors of some prominent organizations like Ahold, Unilever and Philips, contains practical experiences, anecdotes and real life cases.The following themes are discussed:- The organizational design of an HR shared service center- The context of an HR shared service center- Strategic Sourcing- Change management- Governance of an HR Shared Service Center- HR and technology- The business case of an HR Shared Service Center- The future state of an HR shared service center