ITIL® Managing Across the Lifecycle – 5 daysThis 5-day course leads to the certification as ITIL® Expert in ITIL®.You’ll learn • IT Service Management• Operational issues and management• Planning and implementation of IT Service Management• Managing Strategic Change• Risk management• Leading features• Understanding organizational challenges• Evaluate Lifecycle project• Additional supportTarget group• Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization• Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module• Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisiteExamThe examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites17 collected points from Foundation and LifeCycle/Capability level of ITIL® and practical experience in IT Service Management