Introduction1.Planning for an emergency or crisis2.Organizational preparedness3.The emergency- or crisis organization4.Plans in effect5.The crisis room6.Crisis management teams in action7.Working in a crisis team8.Task groups and support teams9.Communication and information10.Media communication11.Taking care of people12.Business in a crisis13.Agencies, inspectors, investigators14.The end of the crisis15.Competent for crisis16.Learning from reality17.AppendicesLearning moreRegisterA practical guide for managers about leading your organization in emergecies and crisis situations.In crisis situations we are confronted with time pressure and emotional stress, confusing and incomplete information and the need to make decisions, often without a safety net. Knowing how difficult this is I hope this book supports you in preparing for these situations and helps you becoming a better crisis manager.In crisis situations we are confronted with time pressure and emotional stress, confusing and incomplete information and the need to make decisions, often without a safety net. Knowing how difficult this is I hope this book supports you in preparing for these situations and helps you becoming a better crisis manager.