Foreword (Richard Susskind); Introduction; Chapter 1 Online Dispute Resolution (ODR): A Look at History (Ethan Katsh); Chapter 2 Ethical Principles and Standards for Online Dispute Resolution (Leah Wing and Daniel Rainey); Chapter 3 Lessons from Online Dispute Resolution for Dispute System Design (Orna Rabinovich-Einy and Ethan Katsh); Chapter 4 The Human Touch in ODR: Trust, Empathy, and Social Intuition in Online Negotiation and Mediation (Noam Ebner); Chapter 5 ODR and the Justice System (Larry W. Bridgesmith); Chapter 6 ODR Accessibility for Persons with Disabilities: We Must Do Better (David Allen Larson); Chapter 7 Online Dispute Resolution Data Security (Chris Draper); Chapter 8 ODR and Cultural Components of Dispute Engagement (Daniel Rainey and Alma Abdul-Hadi Jadallah); Chapter 9 ODR for E-Commerce: Legal Standards and Developments in Asia and Europe (Pablo Cortés, Aura Esther Vilalta Nicuesa and Chittu Nagarajan); Chapter 10 Online Dispute Resolution in US Courts Looking Back and Going Forward (Paul Embley and Lise Embley); Chapter 11 ODR and Social Justice: Technology Not Tricknology (Benjamin G. Davis); Chapter 12 Online Dispute Resolution and Ombudsmanship, Observations on the Use of ODR by Ombudsman Practitioners (Frank Fowlie, Clare Fowler and Herb Waye); Chapter 13 The Wake-Up to the Virtual Space in Arbitration (Mirèze Philippe and Mohamed Abdel Wahab); Chapter 14 ODR and Negotiation (Michael Wolf); Chapter 15 ODR and Mediation (Noam Ebner and Daniel Rainey); Chapter 16 ODR and Peacetech (Colin Rule); Chapter 17 Artificial Intelligence and the Future of Dispute Resolution – The Age of AI-DR (Orna Rabinovich-Einy and Ethan Katsh); Chapter 18 Application of the General Data Protection Regulation and Cybersecurity Requirements to Digital Dispute Resolution (Kathleen Paisley); Chapter 19 Smart Contracts and Blockchain (Brandon Malone); Chapter 20 ODR in Canada (Karim Benyekhlef and Nicolas Vermeys); Chapter 21 ODR and Innovation in the United States (Amy J. Schmitz and Janet Martinez); Chapter 22 Mediation and ODR in Latin America and Argentina (Alberto Elisavetsky and María Victoria Marun); Chapter 23 ODR in Europe (Marta Poblet and Graham Ross); Chapter 24 Online Dispute Resolution and Africa (Ayodele Musibau Kusamotu); Chapter 25 Online Dispute Resolution in China: Today and Future (Anyu Lee); About the AuthorsOnline Dispute Resolution - Theory and Practice is intended to provide an in-depth analysis and overview of not only the past and present but also the future of Online Dispute Resolution.Online Dispute Resolution - Theory and Practice is intended to provide an in-depth analysis and overview of not only the past and present but also the future of Online Dispute Resolution. It serves as a guide to scholars and practitioners having an interest in the interplay between dispute resolution, ICTs and AI applications. The book employs international, comparative, empirical, and interdisciplinary approaches to a myriad of legal and technical issues across the ODR spectrum. ODR is a field that lies at the intersection of dispute resolution and technology and our challenge has been to examine the many different areas that are being touched by these elements of modern life. This second edition updates information about ODR around the world, extends and brings up to date ODR approaches to facilitation, mediation, arbitration, and ecommerce, and adds important information about new technologies like blockchain and artificial intelligence.Online Dispute Resolution - Theory and Practice is a must read text by scholars, practitioners, academics, and researchers in the dispute resolution and information technology field.