A PRACTITIONER GUIDE
Release and Control for IT Service Management, based on ITIL
Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by it SMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.
The guidance provided in this book is based on version 2 of ITIL , the Best Practice Library in IT Service Management (ITSM). The benefits of this publication are twofold, aiming at both practitioners and students:
hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books: templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks;
exercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the Practitioner Certificate in IT Service Management: Release and Control.
The publication is written by a team of experts from leading training organizations throughout the world and contains a wealth of practical knowledge. It aims to help the reader to use Best Practices in their role in the highly related fields of Configuration Management, Release Management and Change Management. The chapters are structured around the main competency areas of the practitioner: Manager, Organize, Optimize, so the reader can easily relate reading material and tasks.
We expect that this book will fulfill a clear need, and it deserves not just to be read, but also to be used widely in practice.
Jan van Bon, chief editor for it SMF-NL