This book makes use of the advantages an ebook has over traditional printed books. For instance it has many hyperlinks to web pages, to illustrative videos or to additional information on YouTube. When you click on these links, your browser will open automatically. For this a reader with Internet access is required.Also you will find many internal links that enable easy navigation of the book. The links always work. Pressing the `backwards key behind a bold-faced sales tweet lets you leap into the contents of a chapter. Subsequently on that page you can leap into the chapter index with a simple press of that same key again. You can view a chapters full content by clicking on the blue link text of the chapter you wish to read. If you wish to read the ebook in its original page order, youre better off using the designated keys of your reader. When using a touchscreen, be sure to press on the links a little longer in some applications so the links work properly.The ebook has one more register. All the concluding sales(t)wits in this book can be found in numerical order in the witindex according to the MCM P CMC diagram. By clicking on the sales(t)wits number in this register, you will be directed to the chapter in which this sales(t)wit is discussed. When you click on the number before a sales(t)wit in that chapter, you will return to the witindex. Should your reader be unable to click back and forth between the sales(t)wit numbers in the text and the numbers in the registers, it is advisable to remember the number you clicked. That way youll still be able to find a particular sales(t)wit again. So clicking through the ebook with no more information than the sales(t)wits themselves, is possible with the MCM P CMC diagram to guide you.IndexPreface.Approaching prospects is harder than you think.Make an efficient job of it.You need to grasp this.What you need to know before you start talking.Now youre talking.Dos and donts in conversation.Dealing with interaction.This is your prospects angle.Conversation is only the beginning.Sometimes its the small things that work in your favour.No doesnt necessarily mean no.Things arent always as they seem.Last but not least.Or would you rather go to the index according to the MCM P CMC diagram?