This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation. Key FeaturesCovers 'Attitude, Behaviour and Culture' concepts that are critical to make ICT really happen35 fantastic case studies and examples from industry experts of where things can go wrong - and how to make them rightUsed globally by leading consultants and trainers in the fieldAssess worst practices and take first practical steps in solving them