This E-book contains the lesson material for the SVH social responsibility exam. SVH social responsibilityis intended for people working in the hotel and catering industry. This mainly concernsorganisations or companies that serve alcohol, because of the obligation under the Dutch ‘DrankenHorecawet’ (Licensing and Catering Act) to have a ‘Declaration of knowledge and understandingof Social Responsibility’.Social responsibility is also certainly important for organisations or companies that do not servealcohol. Social responsibility deals with many relevant topics, such as work environment, guestorientation, tobacco, drug0s or gambling and dealing with the practical situation with the useof discussion models.OEFENTOETS.COMThis e-book is a preparation for the practice questions and trial exams that are offered via Oefentoets.om. The objective of Oefentoets.com is to transfer digital knowledge in an effective way. Thewebsite of Oefentoets.com is suitable to practise online with your smartphone, iPad or computer.It allows the user to practice anywhere, anytime. In the bus, in a library or just from home. If youhave a short moment, you can effectively use this time to prepare for an exam.With the trial exams via Oefentoets.com we try to imitate the official exam as much as possible.This means that we approach the number of questions, the time limit and the way the questionsare phrased as closely as possible.