Debt Collection, how do I talk my money out of his pocket?
In 'Debt Collection, hoe do I talk my money out of his pocket?' the author presents a clear insight into how debts can be collected quick, efficient and result-oriented. The book gives a good overall picture of the professional field and provides lots of practical tips on how to collect debts more decisively.
Furthermore all aspects of communication with debtors are extensively reviewed, from the moment of entering into an agreement up to and including the actual collection of the debts. The emphasis in this book lies on improving communication with debtors. In addition the author provides insight in the broader context of credit management and explains how more efficient management of debtors can work cost-cutting for organizations. Also specifically examined are the power of negotiating and aggression and conflict management. In short, for anyone who realizes the importance of professional and result-oriented debt collection this book is an absolute must!
Raimond Honig CT is the incorporator and managing partner of the Credit Management Instituut bv in Zoetermeer, the Netherlands, Furthermore he holds several management and advisory positions. His very practical and critical attitude had made him work refreshing and result-oriented as well in sales and marketing positions as during his period as an interim (credit) manager. Over the last years Raimond Honig regularly gives trainings and presentations in the field of behavior and emotion management, leadership and coaching, communicative skills and personal effectiveness as well as the broad area of credit management. As a collection specialist he knows how to captivate his public with practical examples and effective tips.
Brit Y. Vos CT is the incorporator and owner of GAP solutions, training & consultancy in Emmen, the Netherlands. Her extensive work experience and educational knowledge in combination with her spontaneous personality, creativity and drive for perfectionism makes her a highly effective inspirator and developer of creative solutions for strategic training projects. She is an active sparring partner for colleague trainers and educators, from strategic and tactical preliminary analysis, via program and tool development up to and including evaluation and impact measurement. Brit has specialized in editing and translating educational texts.