We hope, and want, to inspire those who are in the domain of Human Resources and aspiring to develop Shared Service Centers.November 3th, 2009. Kirkman Company gathered with a group of HR - Shared Service Centre experts to share pragmatic insights on HR-Shared Service Centers (HR SSC). They all want to boost and rethink the existing business models in their field of expertise. Their open mindset, broad experience and aspiration to contribute to the development of the HR profession, has led to the realization of the HR Shared Service Center Visionary Club. This book clusters knowledge and experience, dos and don'ts and practical advice. These are the lessons learned. We wrote them down so that you can develop a successful HR-SSC. Each thematic chapter, written by five HR (SSC) directors of some prominent organizations like Ahold, Unilever and Philips, contains practical experiences, anecdotes and real life cases.The following themes are discussed:> The organizational design of an HR shared service center> The context of an HR shared service center> Strategic Sourcing> Change management> Governance of an HR Shared Service Center> HR and technology> The business case of an HR Shared Service Center> The future state of an HR shared service centerHR Shared Serv ice Center Visionary Club Best pract ices Lessons LearnedKirkman Company in co-creation with well known HR practitioners"In this book prominent managers and consultants from Kirkman Company share their lessons learned. Driven by the business strategies, the organisation structure and the company culture they all chose a different HR Delivery model. Their stories have learned me a lot about what to do and what not to do." Yvette Feeke, Global Manager HR Systems and Processes at IKEA"This book contains a kaleidoscopic overview of all the soft and hard aspects of Shared Service Centers in the field of HRM. It's build up of learning-stories from managers who have the real live experience in different phases of the SSC-life cycle, and that makes this book very valuable."Sylvia Bronmans, Director P-Direkt