Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As the importance of outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered. Supporting the EXIN BiSL Foundation Exam, this book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL can help.'We are now better equipped to make choices and identify the relationships between assignments in advanc'(Ruud van Ravenswaaij, Fortis)