ISO/IEC 20000
A POCKET GUIDE
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000. It will help to bring ISO/IEC 20000 to an international audience quicker, by providing an easily accessible pocket guide.
to promote the awareness and the acceptability of ISO/IEC 20000 as a valid standard for IT Services organizations;
to support ISO/IEC 20000 training and certification;
to produce a quick reference to the core content of ISO/IEC 20000, for practitioners.
ISO/IEC 20000, a pocket guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experts in (IT) service provision, to those who are looking for a suitable approach to quality improvement issues.
The International ITSMF, through the efforts of its International Publications ESC, has endorsed this pocket guide as part of a common global library supporting a uniform understanding of ITSM knowledge and best practice.